Policies and Procedures

When you enroll in the College for Financial Planning's programs or courses you expressly agree to comply with and abide by the operational policies and procedures stated or referenced herein, and with any changes adopted during your term of enrollment. You are expected to notify the College promptly of changes in your address, e-mail, employer, or telephone number.

The College reserves the right to change or amend policies and procedures, testing administration, course content and materials, tuition and other fees, as well as cancel a course, without advance notice. Through its academic disciplinary process the College maintains the right to suspend or dismiss any individual who does not comply with its policies and procedures.

Expectations of Students
Upon enrollment in any of the College's courses or programs or upon the purchase of any product you agree to the following:

  • You will conduct yourself ethically, honestly, and with integrity as a responsible member of the College's academic community. This requires the demonstration of mutual respect and civility in academic and professional discourse.
  • You will perform independently on any examination or assignment. You understand that any duplication or printing of test material is considered a violation of the Examination Procedures and may result in dismissal from the course or program.
  • You will act with competence, exercise due diligence, and use prudent professional judgment in all your professional activities.
  • You will only claim completion of a program or course, or of earning a designation after the College has formally notified you of such completion.

Failure to abide by these expectations may result in disciplinary action by the Academic Disciplinary Committee up to and including dismissal from the College for Financial Planning and/or denying your right to use the College's designation(s).

Nondiscrimination Policy
The College is committed to providing equal opportunity in its educational programs, activities, and employment practices and will not tolerate any discrimination or harassment of any kind with regard race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other category protected by federal, state, or local law.

Disability Services
The College provides reasonable accommodations to qualified disabled students enrolled in our programs or courses. No student shall be retaliated against for seeking accommodation under this policy or for participating in any complaint procedures brought against the College for its noncompliance with the policy. Students seeking accommodations should contact Student Services at 800-237-9990 option 2.

Online Course Content
You will be allowed access to the online course content for as long as you remain active in the program and for a period of one year following the completion of the course. You are encouraged to download all course content files to your computer hard drive to prevent losing access to these resources.

Calculators
Students may not use a calculator with alpha programmable keys during any examination. Approved Calculator List

Grading
All examinations for the College's designation courses and programs are graded on a criterion-referenced letter grade system with the following percentage values:

Grade Percentage Description
A 90%-100% Excellent achievement with mastery of learning objectives and content.
B 80%-89.9% Above-average achievement with good comprehension of learning objectives.
C 70%-79.9% Average achievement with reasonable understanding of most learning objectives.
F Below 70% Insufficient achievement with below-minimum understanding of learning objectives.

Voluntary Withdrawal
You will be assigned an enrollment status of "withdrawn" if you voluntarily withdraw from any College course or program. To voluntarily withdraw you must complete and sign the College for Financial Planning's Withdrawal Form. This form can be returned by e-mail, fax, or mailed to the number or address provided. Your withdrawal will be effective the date the College receives your written notification of withdrawal. Withdrawn courses will show as a "W" on student transcripts.

Non-Payment of Account
Tuition and fees not paid according to terms and conditions will result in suspension from the course or program and your account will be put on a collections hold status. Unpaid balances may be sent to a third-party collection agency.

Appeals
Under most circumstances, you will be able to progress through a course or program by adhering to the procedures or soliciting assistance. On occasion, you may be dissatisfied with the College's policies and procedures. If you have an issue with the College that cannot be satisfied, you must provide a formal Appeal Form detailing, in writing, the situation you feel has not been resolved. Be as specific as possible, outlining the appeal issue and noting any previous communications with College personnel, including suggested resolutions to the situation. This form can be returned by e-mail, fax, or mailed to the number or address provided. Your withdrawal will be effective the date the College receives your written notification of withdrawal.

The Appeals Committee will review the facts of your complaint and determine a disposition. The decision of the Appeals Committee is final. You will be notified when a decision has been made.

Program Format
The College's Professional Designations, CFP Certification Professional Education Program, and the Life Underwriter Training Counselor Fellow (LUTCF) Program are delivered in a self-study/distance education format. The College does not operate according to a traditional academic calendar; students may enroll at any time.

Length of Enrollment—Professional Designation Programs
To ensure that you progress through and complete your coursework in a timely manner, the College has a maximum length of enrollment for its courses/programs. If you do not make academic progress according to these guidelines, you may be dismissed.

Students enrolled in the Professional Designation Programs (i.e., AAMS®, ADPA®, APMA®, AWMA®, CMFC®, CRPC®, CRPS®, LUTCFSM, or RP®) have a maximum of one year to complete their studies. If you have not successfully completed the program within one year from your date of enrollment, you will be dismissed from the program and will be required to re-enroll and pay the enrollment and tuition fees in effect at the time of re-enrollment.

Professional Designation Programs Testing Policy
The College wants you to be successful in your courses by progressing at a consistent rate. To ensure this progress, we require that you test at least every six months from your enrollment date until course completion.

  1. The end-of-course examination must be administered by a College for Financial Planning approved testing center. The testing fee for the first attempt is included with tuition, but you will be charged a nonrefundable testing fee for each subsequent attempt—there are no free retakes.
  2. Failure to test within six months of your enrollment date will result in course inactivation. To resume testing in your course, you must pay a nonrefundable course reactivation fee within one year from your date of enrollment.
  3. Prior to inactivation, you may purchase a one-time, nonrefundable 90-day course extension.

Testing Centers
You may schedule an exam at a College-approved testing vendor. For more information on testing, please visit the Testing Information page. All students taking an exam at a College-approved testing vendor are subject to that vendor's policies and procedures, including any fees associated with rescheduling and cancellation.

Re-enrollment
If your enrollment in a professional designation program was voluntarily withdrawn, inactivated, or dismissed, you may re-enroll and pay the enrollment and tuition fees currently in effect.

Definition of a Student
If you or your company enrolls you in a program, the program is not transferrable to another student. The company cannot make decisions or take action on behalf of a student; all academic requests require written authorization directly from the student.

Designation Conferment
Students who successfully complete the academic requirements of their program are permitted to apply for authorization to use the applicable trademarks or registered service marks, subject to Terms and Conditions and ongoing renewal requirements.

Authorization to use a professional designation is granted to students who:

  • successfully complete the education program;
  • comply with the Code of Ethics, which includes agreeing to abide by the Standards of Professional Conduct and Terms and Conditions;
  • are a member in good standing with NAIFA (LUTCFSM designation only); and
  • disclose any criminal, civil, self-regulatory organization, or governmental agency inquiry, investigation, or proceeding relating to their professional or business conduct. Conferment and retention of the designation is contingent upon review of matters either self-disclosed or discovered by the College that are required to be disclosed.

Upon completion of the Professional Designation Program requirements, you must apply for authorization to use the designation by submitting the online designation application within six months of graduation. Failure to submit the designation application within this time frame will result in termination of your candidacy. If you wish to apply to use the marks in the future, you will be required to re-enroll in the program, pass the exam, and fulfill all other initial designation requirements in place at the time of re-enrollment. For LUTCFSM candidates, application for the designation after termination of candidacy requires payment of a fee.

Successful students receive a certificate and are granted the right to use the designation on correspondence and business cards, in accordance with specified guidelines, for a two-year period.

Renewal requirements are found on our Alumni Website.

CFP Certification Professional Education Program
The College's CFP Certification Professional Education Program, a graduate-level certificate program, is registered with CFP Board and satisfies CFP Board's education coursework requirement for students seeking to obtain the CFP® certification.

Length of Enrollment— CFP Certification Professional Education Program
To ensure that you progress through and complete your coursework in a timely manner, the College has a maximum length of enrollment for its courses/programs. If you do not make academic progress according to these guidelines, you may be dismissed.

  • Students enrolled in the full CFP Certification Professional Education Program have a maximum of three years to complete their studies. If you have not successfully completed the CFP Certification Professional Education Program within three years from your date of enrollment, you will be dismissed from the program and will be required to re-enroll and pay the enrollment and tuition fees in effect at the time of enrollment.
  • Students enrolled in a single CFP Certification Professional Education course have a maximum of one year to complete their studies. If you have not successfully completed the CFP Certification Professional Education course within one year from your date of enrollment, you will be dismissed from the program and will be required to re-enroll and pay the enrollment and tuition fees in effect at the time of enrollment.

CFP Certification Professional Education Program Testing Policy
The College wants you to be successful in your courses by progressing at a consistent rate. To ensure this progress, we require that you test at least every six months from your course begin date until course completion.

  1. You are required to complete an end-of-course examination for all courses except for CFPE 506. These examinations must be proctored by a disinterested third party.
  2. A disinterested third party (DTP) must be someone with whom you have no business or family relationship. Business relationship is further defined as working within the same company regardless of physical location, title, or position. The proctor may not be a current student with the College for Financial Planning. The DTP proctor must register through the College's Proctor Registration process.
  3. You may receive one free retake, if necessary, for each course. Subsequent attempts require payment of an additional nonrefundable testing fee.
  4. Prior to inactivation, you may purchase a one-time, nonrefundable 90-day extension.
  5. Failure to test within six months of your enrollment date will result in course inactivation. To resume testing in your course, you must pay a nonrefundable course reactivation fee within one year from your date of enrollment.
  6. CFP Certification Professional Education Program students may choose to take their final course exam at a College-approved testing vendor. Students who choose this option must pay a nonrefundable testing fee for each exam.

CFP® Certification Examination Registration
It is your responsibility to register with the Certified Financial Planner Board of Standards Inc. to take the CFP® Certification Examination. The College, in its capacity as a CFP Board-registered education provider, is required by CFP Board to submit a list of its graduates' names and CFP Board IDs to the CFP Board. In order for your education qualifications to be submitted to CFP Board, all courses must be successfully completed, you must self-report your CFP Board ID to the College, and your account must be paid in full by noon on or before the day prior to CFP Board's Education Verification deadline.

CFP Certification Professional Education Program Re-enrollment
Individuals who previously enrolled in the College's CFP Certification Professional Education Program may re-enroll into the program and will receive credit for any courses completed within five years of the date of the requested re-enrollment. You will pay a prorated fee based on the courses completed during your previous enrollment. You must also settle any unpaid balances on your financial account. Re-enrolled students are required to test on the version of the material in effect at the time of re-enrollment.

Transfer of Credit
If you have completed relevant courses elsewhere, they may be accepted for transfer of course credit into the CFP Certification Professional Education Program. A maximum of two courses may be transferred for credit.

You may petition for a transfer of course credit by submitting the Transfer of Credit Petition form prior to completing your enrollment application. The College will determine the acceptability of transfer credit on a case-by-case basis, based on the review by the Transfer of Credit Committee and determination of whether the transfer course is comparable in content and academic level to the College course it would replace. Acceptable sources of transfer credit are formal academic graduate and undergraduate-level courses, and certain certificate-level education program courses taken within the past 10 years (five years for the income tax, retirement, or estate planning courses). Sources of transfer credit that are not acceptable include licenses, registrations, and work and life experience.

CFP Certification Challenge Examination Course
Challenge Examination Course enrollment provides access to online course material for a maximum of 90 days. You will have one attempt at passing the end-of-course examination. If you have not successfully completed the CFP Certification Professional Education course within 90 days from your date of enrollment, you will be dismissed from the course. Each Challenge course can only be attempted one time.

Challenge examinations must be proctored by a disinterested third party or College for Financial Planning approved testing center. Students who choose the testing center option must pay a nonrefundable testing fee.

Please review the College for Financial Planning's Graduate Degree Student Handbook.

FINRA Series License Exam Reviews
FINRA Series License Exam Reviews provide access to online course materials for 90 days from the initial date of purchase. Students can purchase a 90-day extension a maximum of two times for a nonrefundable fee. Extensions must be purchased within one year of your enrollment date. To purchase an extension, you must contact ExamFX at 1-800-586-2253 or e-mail customer.service@examfx.com.

Students enrolled in FINRA Series License Exam Reviews have a maximum of one year to complete their studies. If you have not successfully completed the coursework within one year of your date of enrollment, you will be dismissed from the program. If you wish to continue your studies, you will be required to re-enroll and pay the tuition and fees in effect at the time of reenrollment.

FINRA Series License Refund Policy
Students may request a full refund for any reason within seven days of purchase, provided they have spent less than one hour in the courseware and have not accessed the Simulate Your Exam feature. All orders that include tangible materials must be returned in original and unused condition within 10 days of submitting the refund request and will be subject to a restocking fee. You may request a refund by calling Student Services at 1-800-237-9990 option 2.

The College guarantees each student will pass his or her exam on the first attempt. If you fail the state exam within three days after scoring at least an 80% on the Guarantee Exam, we will refund the cost of the course when provided with a copy of the state exam results and access code.

Refund Policy
You are enrolled in courses with the understanding that you will complete the entire curriculum. If, for personal or professional reasons, you are compelled to withdraw from a course or program, you may be entitled to a refund based on the following guidelines:

  • Application fee, testing fees, shipping and handling fees, and all other miscellaneous fees are nonrefundable.
  • Materials purchased in conjunction with a program or course can be returned for a refund within 30 days provided that:
    • Materials are unopened and undamaged
    • You receive a Return Material Authorization (RMA) number
  • Original shipping and handling for returned materials is nonrefundable. The College is not responsible for return shipping fees.
  • Withdrawal is effective the date the College receives a written notification of withdrawal.
  • CFP Certification Professional Education Program students who test within the first 30 days of enrollment will revert to the 31-60 days refund period as shown below.
  • CFP Certification Professional Education Program students who test twice within the first 60 days of enrollment are not eligible for a refund.
  • Professional Designation Program students will not be eligible for a refund if they test within the first 30 days.
  • Refunds are credited to the individual or company that paid for the original purchase of the program and/or course.
  • Tuition paid by credit card can only be refunded to the credit card used in the original purchase.

Other than noted above, refunds are based on the amount of time you were enrolled in a program or course and calculated accordingly. See the tuition refund table below.

Length of Enrollment CFP Certification Professional
Education Program/LUTCF
Program
Professional Designation
Programs*
CFP Certification Single
Course/LUTCF Single
Course
0-30 days 100% of tuition 100% of tuition 100% of tuition
31-60 days 50% of tuition 0% 0%
More than 60 days 0% 0% 0%
* includes AAMS®, ADPA®, APMA®, AWMA®, CMFC®, CRPC®, CRPS®, LUTCFSM, RP® enrollments

Live and Web Review
Students who attended a College for Financial Planning Live or Web Review class and are unsuccessful on the CFP® Certification Examination are entitled to one free retake of the Live or Web Review course for up to one year following the unsuccessful CFP® Certification Examination attempt (free retake covers the registration fee only. Any other expenses incurred to attend the Live Review, including airfare, accommodations, and meals are not included.). After one year, you will have to pay full tuition for the review. Attendance at a Live Review will be verified from the sign-in sheet. You must fax a copy of your results from the CFP® Certification Examination, along with a registration form, to the Student Services Center at 303-220-1810.

In the event you are unsuccessful in your second CFP® Certification Examination attempt, one additional retake will be available at a cost of one-half the current price of the review at the time of retake. Retakes must be purchased within a year of your second attempt at the exam. After one year, you will have to pay full tuition for the review.

Cancellations will be accepted up to the Friday before the first scheduled class. A full refund will be given within 30 days of enrollment and prior to the Friday before the first scheduled class. The cancellation request must be in writing and can be faxed or e-mailed to the Student Services Center at 303-220-1810 or cfpssc@cffp.edu.

Review locations are subject to change. If unforeseen circumstances prevent a Live Review professor from teaching a review topic, it may be covered via an interactive Web class the following week.

Online CE Courses/Packages/Subscriptions
Payments and fees for CE courses, packages, and subscriptions are nonrefundable. Students have one year from the purchase date to successfully complete the courses. You must achieve a score of 70% or higher (80% for CFP Board's Code of Ethics course) on the end-of-course assessment to successfully pass the course. You have two attempts to pass the final exam. If the second testing attempt is unsuccessful, you will need to repurchase the course.

You will be allowed access to the course content for as long as you remain active in the course and for a period of one year following the completion of the course. You are encouraged to download all course content files to your computer hard drive to prevent losing access to these resources. Details on CE courses and packages can be found on our Alumni Website.

CE Sponsorship
The College for Financial Planning is a registered CE sponsor with CFP Board and most state insurance departments that require sponsor registration. The College's CE sponsorship status, the amount of CE credit awarded for each course, and the requirements for obtaining CE credits are all subject to change without notice. Final authority to accept or deny CE credit resides with the governing organization. All credits are registered as self‐study unless otherwise noted.

CFP Board CE
The College is a CFP Board-Registered CE and Code of Ethics sponsor. The College will report CE credit directly to CFP Board each week following your successful completion of a course, provided the last four digits of your Social Security number or your CFP Board ID number are on file. You must achieve a score of 70% or higher (80% for CFP Board's Code of Ethics course) on the end-of-course assessment to successfully pass the course.

State Insurance CE Credit
The College for Financial Planning is a registered State Insurance Continuing Education (CE) sponsor in all states that require sponsor registration. Only select courses are registered with the state insurance departments. All courses are registered as self-study credit unless otherwise noted.

Requests for state insurance CE credit should be made at the time you enroll in a course. Within 10 days of your successful completion of the course, the College will report the applicable state insurance CE credit on your behalf with the state(s) you have selected, provided you have furnished accurate information, including any required affidavits, and you have complied with both the College's and your state's rules, requirements, and procedures.

It is your responsibility to understand and comply with your state insurance department's rules, requirements, and procedures including, but not limited to, proctor and affidavit requirements. The College will not be held responsible for a department's denial of CE credit or the College's inability to report the CE credit because of your noncompliance with the agency's and/or the College's rules, requirements, and procedures.

If you initially declined state insurance CE credit at the time you enrolled in a course and later decide you want credit, a fee will apply. Further details on State Insurance CE can be found here.