Policies and Procedures

When you enroll in the College for Financial Planning's programs or courses you expressly agree to comply with the operational policies and procedures stated or referenced herein, and with any changes adopted during your term of enrollment. You are expected to notify the College promptly of changes in your address, e-mail, employer, or telephone number.

The College reserves the right to change or amend policies and procedures, testing administration, graduation requirements, course content and materials, tuition and other fees, as well as cancel a course, without advance notice. Through its academic disciplinary process the College maintains the right to suspend or dismiss any individual who does not comply with its policies and procedures.

Expectations of Students
Upon enrollment in any of the College's courses or programs or upon the purchase of any product, you agree to the following:

  • You will conduct yourself ethically, honestly, and with integrity as a responsible member of the College's academic community. This requires the demonstration of mutual respect and civility in academic and professional discourse.
  • You will perform independently on any examination or assignment. You understand that any duplication or printing of test material is considered a violation of the Examination Procedures and may result in dismissal from the course or program.
  • You will act with competence, exercise due diligence, and use prudent professional judgment in all your professional activities.
  • You will only claim completion of a program or course, or of earning a designation after the College has formally notified you of such completion.

Failure to abide by these expectations may result in disciplinary action by the Academic Disciplinary Committee up to and including dismissal from the College for Financial Planning and/or denying your right to use the College's designation(s).

Online Course Content
You will be allowed access to the online course content for as long as you remain active in a Professional Designation or CFP® Certification Professional Education program/course and for a period of one year following the completion of the course. You are encouraged to download all course content files to your computer hard drive to prevent losing access to these resources.

Calculators
You may not use a calculator with alpha-programmable keys during any examination. Approved Calculator List

Grading
The College's CFP® Certification Professional Education and Professional Designation examinations, courses, and programs are graded on a criterion-referenced letter grade system with the following percentage values:

Grade Percentage Description
A 90%-100% Excellent achievement with mastery of learning objectives and content.
B 80%-89.9% Above-average achievement with good comprehension of learning objectives.
C 70%-79.9% Average achievement with reasonable understanding of most learning objectives.
F Below 70% Insufficient achievement with below-minimum understanding of learning objectives.
FN N/A Insufficient achievement, no attempt.

Graduate degree program grading policies may be found in the Graduate Degree Program Student Handbook.

Voluntary Withdrawal
You are responsible for initiating a request for withdrawal. You will be assigned an enrollment status of "withdrawn" if you voluntarily withdraw from any active College course or program. To voluntarily withdraw you must complete and sign the College for Financial Planning's Withdrawal Form. This form can be returned by e-mail, fax, or mailed to the number or address provided. Your withdrawal will be effective on the date the College receives your written notification of withdrawal. Withdrawn courses will show as a "W" on student transcripts.

Military Leave of Absence
If you are actively serving in the military and receive orders to relocate to an area not conducive to online asynchronous learning, you may request a military leave of absence. You must submit a copy of your orders along with the Leave of Absence Request form to the Appeals Committee prior to departing at cffp.appealscommittee@cffp.edu or fax to 303-220-1810. You are still responsible for any related tuition and fees during an approved military leave of absence.

Non-Payment of Account
Tuition and fees not paid according to terms and conditions applicable may result in the following:

  • Suspension from the course or program
  • Student account and record placed on a collections hold status
  • Withholding of an earned certificate, diploma, or transcript
  • Accounts with an unpaid balances or in a delinquent status may be sent to a third-party collection agency

Transferability of Enrollment
Your program or course enrollment is not transferrable to another student.

Appeals
Under most circumstances, you will be able to progress through a course or program by adhering to the procedures or soliciting assistance. The College for Financial Planning is committed to the equitable enforcement of its policies and makes reasonable efforts to resolve student concerns.

Non-Academic Appeals
In the event you have a concern or request that cannot be satisfied through adherence to the College's policies, you must provide a formal Appeal Form detailing, in writing, the situation you feel has not been resolved. Be as specific as possible, outlining the appeal issue and noting any previous communications with College personnel, including suggested resolutions to the situation and documentation of the situation. This form can be returned by e-mail, fax, or mailed to the number or address provided.

The Appeals Committee reviews and provides decisions typically within two weeks of original submission of the appeal and documentation. The decision of the Appeals Committee is final and will be communicated to you in writing.

Academic Appeals
To appeal a grade or other academic decision, you must first contact your instructor to review discrepancies. If you and the instructor are unable to resolve the issue, you may submit an appeal, in writing, to the Vice President of Academic Affairs. The appeal must provide substantiating reason for carrying the appeal forward and include suggested resolutions and documentation of the situation. The Vice President of Academic Affairs, or designee, will review and provide a decision typically within two weeks of the original submission of the appeal and documentation. The decision will be communicated in writing and is final.

External Agencies
If you have exhausted all other opportunities for resolution with the College, you have the right to file a complaint with an external agency.

Nondiscrimination Policy
The College is committed to providing equal opportunity in its educational programs, activities, and employment practices and will not tolerate any discrimination or harassment of any kind with regard race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other category protected by federal, state, or local law. Questions regarding this policy can be directed to:

Title IX Coordinator
Colleen McArdell
9000 E. Nichols Ave.
Suite 200
Centennial, CO 80112
(800) 237-9990 ext. 2204824
colleen.mcardell@cffp.edu

Disability Services
The College provides reasonable accommodations to qualified disabled students enrolled in our programs or courses. No student shall be retaliated against for seeking accommodation under this policy or for participating in any complaint procedures brought against the College for its noncompliance with the policy. If you are seeking accommodations, contact the Student Services Center at 800-237-9990 option 2 and complete the ADA Accommodation Request form.

The CFP® Certification Professional Education Program, a graduate-level certificate program, is registered with CFP Board and satisfies CFP Board's education coursework requirement for students seeking to obtain the CFP® certification.

Program Format
The CFP® Certification Professional Education Program is delivered in a self-study/distance education format. The College does not operate according to a traditional academic calendar; you may enroll at any time.

Length of Enrollment
To ensure that you progress through and complete your coursework in a timely manner, the College has a maximum length of enrollment for its courses/programs. If you do not make academic progress according to these guidelines, you may be dismissed and required to re-enroll (see Re-enrollment policy below).

  • If you are enrolled in the full CFP® Certification Professional Education Program, you have a maximum of three years to complete your studies. If you have not withdrawn or successfully completed the CFP® Certification Professional Education Program within three years from your date of enrollment, you will be dismissed from the program and any active courses will be assigned a final grade of F (or FN if you have not attempted the exam).
  • If you are enrolled in a single CFP® Certification Professional Education course, you have a maximum of one year to complete each course. If you have not withdrawn or successfully completed the course within one year from your date of enrollment, you will be dismissed from the course and a final grade of F (or FN if you have not attempted the exam) will be assigned.

Re-enrollment
If you have previously withdrawn or been dismissed from a CFP® Certification Professional Education Program or course with the College you may re-enroll. You must settle any unpaid balances on your account prior to re-enrolling. Academic credit may be awarded for any courses successfully completed in your prior enrollment with the College and your tuition will be prorated based on remaining course requirements. Re-enrolled students are required to test on the version of the material in effect at the time of re-enrollment and are responsible for any fees related to obtaining updated course materials.

Testing Policies
Deadlines
The College wants you to be successful in your courses by progressing at a consistent pace. To ensure you are making satisfactory progress we require that you test at least once every six months from your enrollment date until course completion.

  • Failure to test within six months of your enrollment date will result in course inactivation.
  • Prior to inactivation, you may purchase a one-time, nonrefundable 90-day testing deadline extension.
  • To reactivate your course, you must pay a nonrefundable course reactivation fee within one year from your date of enrollment. A course reactivation fee may only be purchased prior to dismissal from the course.
  • Your tuition includes two attempts on the end-of-course final exam. Subsequent attempts require payment of an additional nonrefundable testing fee.

Proctor Requirement
You are required to complete an online end-of-course examination for all courses except CFPE 506. These examinations must be proctored using one of the following options:

  1. Disinterested third party. You are responsible for selecting an individual to serve as your disinterested third-party proctor. A disinterested third party (DTP) must be someone with whom you have no business or family relationship. Business relationship is further defined as working within the same company regardless of physical location, title, or position. The proctor may not be a current student with the College for Financial Planning. The DTP proctor must register through the College's Proctor Registration process. Any financial arrangement made between you and the proctor as compensation for proctoring services is your responsibility.
  2. College-approved testing center. If you choose to take the exam at a College-approved testing center you must pay a nonrefundable testing fee for each exam. This fee is not included in your base tuition. For more information, please visit the Testing Information page.

Course Audit
A one-week audit access period is available upon request. Access includes online course material but does not include ancillary products or services. To request audit access please contact the Student Services Center at cffpssc@cffp.edu or 800-237-9990 option 2.

CFP® Certification Examination Registration
You must register with the Certified Financial Planner Board of Standards Inc. to take the CFP® Certification Examination. The College will submit your education qualifications to CFP Board provided that all courses are successfully completed, your College for Financial Planning profile contains your CFP Board ID number, and your account is paid in full by noon on or before the day prior to CFP Board's Education Verification deadline.

Transfer of Credit
Relevant courses completed elsewhere may be accepted for transfer of course credit into the CFP® Certification Professional Education Program. A maximum of two courses may be transferred for credit.

The Transfer of Credit Committee is responsible for determining transfer course equivalencies. The Committee will determine on a case-by-case basis the acceptability of transfer credit and whether the transfer course is comparable in content and academic level to the College course it would replace. Courses eligible for review by the Transfer of Credit Committee include graduate and undergraduate-level courses completed at a regionally accredited institution with a grade of C or higher, and certain certificate-level education program courses. Licenses, registrations, and work and life experience are not eligible for review.

You may petition for transfer of course credit by submitting the Transfer of Credit Petition form and supporting documents within 30 days from your enrollment into the CFP® Certification Professional Education Program (or initial CFP® course) provided the final exam has not been attempted.

Transfer credit accepted into the CFP® Certification Professional Education Program will not articulate into the College for Financial Planning graduate degree programs. Please refer to the transfer credit policy within the Graduate Degree Program Student Handbook for information on how to petition for a review of credits when applying to our graduate degree programs.

CFP® Certification Professional Education Challenge Examination Course
CFP® Certification Professional Education Program Challenge Examination course enrollment provides access to online course material for a maximum of 90 days. Your tuition includes one attempt on the end-of-course examination. The proctor requirement of the CFP® Certification Professional Education testing policies apply. If you have not successfully completed the Challenge Examination course within 90 days from your date of enrollment, you will be dismissed from the course and a final grade of F (or FN if you have not attempted the exam) will be assigned. You may not re-enroll in Challenge Examination Courses. Challenge examinations must be proctored by a disinterested third party or College for Financial Planning approved testing center. Students who choose the testing center option must pay a nonrefundable testing fee.

The College's Professional Designation Programs include: Accredited Asset Management SpecialistSM (AAMS®), Accredited Portfolio Management AdvisorSM (APMA®), Accredited Wealth Management AdvisorSM (AWMA®), Chartered Mutual Fund CounselorSM (CMFC®), Chartered Retirement Planning CounselorSM (CRPC®), Chartered Retirement Plans SpecialistSM (CRPS®), and the Foundations in Financial PlanningSM Program leading to the RP® Designation.

Program Format
Professional Designation Programs are delivered in a self-study/distance education format. The College does not operate according to a traditional academic calendar; you may enroll at any time.

Length of Enrollment
To ensure that you progress through and complete your coursework in a timely manner, the College allows you a maximum of one year to complete your studies. If you have not withdrawn or successfully completed the program within one year from your date of enrollment, you will be dismissed from the program and a final grade of F (or FN if you have not attempted the exam) will be assigned to the course.

Re-enrollment
If you have previously withdrawn or been dismissed from a Professional Designation Program or course with the College, you may re-enroll into the current version of the program by paying the current tuition and fees in place at the time of your re-enrollment. You must settle any unpaid balances on your account prior to re-enrolling.

Testing Policies
Deadlines
The College wants you to be successful in your program by progressing at a consistent pace. To ensure you are making satisfactory progress we require that you test at least once every six months from your enrollment date until program completion.

  • Failure to test within six months of your enrollment date will result in course inactivation.
  • Prior to inactivation, you may purchase a one-time, nonrefundable 90-day testing deadline extension.
  • To reactivate your course, you must pay a nonrefundable course reactivation fee within one year from your date of enrollment. A course reactivation fee may only be purchased prior to dismissal from the course.
  • Your tuition includes one attempt on the end-of-course final exam. Subsequent attempts require payment of an additional nonrefundable testing fee.

Proctor Requirement
You are responsible for scheduling your required end-of-course examination at a College-approved testing center. For more information on the College's approved testing centers and scheduling, please visit the Testing Information page. All students taking an exam at a College-approved testing center are subject to that vendor's policies and procedures, including any fees associated with rescheduling and cancellation.

Course Audit
A one-week audit access period is available upon request. Access includes online course material but does not include ancillary products or services. To request audit access please contact the Student Services Center at cffpssc@cffp.edu or 800-237-9990 option 2.

Designation Conferment
Upon successful completion of the academic requirements of your program, you are permitted to apply for authorization to use the applicable trademarks or registered service marks in accordance with the Designation Requirements. Continued use of designations is subject to compliance with ongoing renewal requirements.

The College's Life Underwriter Training Counselor Fellow (LUTCF®) Program is offered in partnership with the National Association of Insurance and Financial Advisors (NAIFA).

Program Format
The LUTCF® Program is delivered in a self-study/distance education or a moderated classroom-based/in-person format. The College does not operate according to a traditional academic calendar; you may enroll at any time.

Length of Enrollment
To ensure that you progress through and complete your coursework in a timely manner, the College has a maximum length of enrollment for its courses/programs. If you do not make academic progress according to these guidelines, you may be dismissed.

  • If you are enrolled in the full LUTCF® Program, you have a maximum of three years to complete your program. If you have not withdrawn or successfully completed the LUTCF® Program within three years from your date of enrollment, you will be dismissed from the program and any active courses will be assigned a final grade of F (or FN if you have not attempted the exam).
  • If you are enrolled in a single LUTCF® course, you have a maximum of one year to complete the course. If you have not withdrawn or successfully completed the LUTCF® course within one year from your date of enrollment, you will be dismissed from the course and a final grade of F (or FN if you have not attempted the exam) will be assigned.

Re-enrollment
If you have previously withdrawn or been dismissed from a LUTCF® Program or course with the College, you may re-enroll into the current version of the program/course by paying the current tuition and fees in place at the time of your re-enrollment. You must settle any unpaid balances on your account prior to re-enrolling. Academic credit may be awarded for any courses successfully completed in your prior enrollment with the College and your tuition will be prorated based on remaining course requirements.

Testing Policies
Deadlines
The College wants you to be successful in your courses by progressing at a consistent pace. To ensure this progress, we require that you test at least every six months from your enrollment date until course completion.

  • Failure to test within six months of your enrollment date will result in course inactivation.
  • Prior to inactivation, you may purchase a one-time, nonrefundable 90-day testing deadline extension.
  • To reactivate your course, you must pay a nonrefundable course reactivation fee within one year from your date of enrollment. A course reactivation fee may only be purchased prior to dismissal from the course.
  • Your tuition includes one attempt on the end-of-course examination. Subsequent attempts require payment of an additional nonrefundable testing fee.

Proctor Requirement
You are responsible for scheduling your required end-of-course examination at a College-approved testing center. For more information on testing, please visit the Testing Information page. All students taking an exam at a College-approved testing center are subject to that vendor's policies and procedures, including any fees associated with rescheduling and cancellation.

Course Audit
A one-week audit access period is available upon request. Access includes online course material but does not include ancillary products or services. To request audit access please contact the Student Services Center at cffpssc@cffp.edu or 800-237-9990 option 2.

Designation Conferment
If you successfully complete the academic requirements of your program and are a member in good standing with NAIFA, you are permitted to apply for authorization to use the applicable trademarks or registered service marks in accordance with the Designation Requirements. Continued use of designations is subject to compliance with ongoing renewal requirements.

Transfer of Credit
LUTCF® courses completed through the previous NAIFA-approved program with The American College may be accepted for transfer of course credit into the LUTCF® Program. A maximum of one course may be transferred for credit.

You may petition for transfer of course credit by submitting the LUTCF Transfer form and supporting documents within 30 days from your enrollment into the LUTCF® Education Program (or a single LUTCF® course) as long as you have not yet attempted the end-of-course examination. The College will determine the acceptability of transfer credit on a case-by-case basis, based on the review by the Transfer of Credit Committee and determination of whether the transfer course is comparable in content and academic level to the College course it would replace.

Please review the College for Financial Planning's Graduate Degree Student Handbook.

Length of Enrollment
You have a maximum of 90 days to complete your Pre-License Training studies. If you have not successfully completed the coursework within 90 days of your date of enrollment, your course will expire.

Re-enrollment
If you have an expired Pre-License Training course with the College and wish to continue your studies, you may re-enroll by settling any unpaid balances on your account and paying the tuition and fees in effect at the time of re-enrollment.

Materials Access Policy & Deadline
ExamFX provides access to online course materials for 90 days from the initial date of purchase. Within 90 days of the initial date of purchase, you may be able to purchase an extension for a nonrefundable fee. For more information or to request an extension, you must contact ExamFX directly at 1-800-586-2253 or e-mail customer.service@examfx.com.

Pre-License Training Refund Policy
You may request a full refund for any reason within seven days of purchase, provided you have spent less than one hour in the course library, have not accessed the Simulate Your Exam feature, and no certificates of completion have been issued. All orders that include tangible materials must be returned in original and unused condition within 10 days of submitting the refund request and will be subject to a restocking fee. You may request a refund by calling Student Services Center at 1-800-237-9990 option 2.

The College guarantees you will pass your exam on the first attempt. If you fail the state exam within three days after scoring at least an 80% on the Guarantee Exam, we will refund the cost of the course when provided with a copy of the state exam results and access code.

Refund Policies

CFP® Certification Professional Education, Professional Designation Programs, and Life Underwriter Training Counselor Fellow (LUTCF®)
You are enrolled in courses with the understanding that you will complete the entire curriculum. If, for personal or professional reasons, you are compelled to withdraw from a course or program, you may be entitled to a refund based on the following guidelines:

  • Fees are nonrefundable.
  • Materials purchased in conjunction with a program or course can be returned for a refund within 30 days provided that:
    • Materials are unopened and undamaged
    • You receive a Return Material Authorization (RMA) number
  • Shipping and handling is nonrefundable. The College is not responsible for return shipping fees.
  • You must initiate a request for withdrawal and refund.
  • Withdrawal is effective the date the College receives your written notification of withdrawal.
  • If you attempt the exam you are not eligible for a refund.
  • Refunds are credited to the individual or company that paid for the original purchase of the program and/or course.
  • Tuition paid by credit card can only be refunded to the credit card used in the original purchase.

Other than noted above, refunds are based on the amount of time you were enrolled in a program or course and calculated accordingly.

Length of Enrollment CFP® Certification Professional
Education Program/LUTCF®
Program
Professional Designation
Programs*
CFP® Certification Single
Course/LUTCF® Single
Course
0-30 days 100% of tuition 100% of tuition 100% of tuition
31-60 days 50% of tuition 0% 0%
* includes AAMS®, APMA®, AWMA®, CMFC®, CRPC®, CRPS®, RP® enrollments

Graduate Courses
You are enrolled in courses with the understanding that you will complete the entire curriculum. If you must withdraw from a course you may be entitled to a refund based on the following guidelines:

  • Application fee and all other miscellaneous fees are nonrefundable.
  • You must initiate a request for withdrawal and refund.
  • Withdrawal is effective the date the College receives your written notification of withdrawal.
  • Refunds are credited to the individual or company that paid for the original purchase of the course.
  • Tuition paid by credit card can only be refunded to the credit card used in the original purchase.
  • Materials purchased in conjunction with a course can be returned for a refund within 30 days provided that:
    • Materials were purchased from the College
    • Materials are unopened and undamaged
    • You receive a Return Material Authorization (RMA) number
Length of Enrollment Graduate Course
Prior to the end of Add/Drop Period* 100% of tuition

*Add/Drop period ends 9:00am MT of the second Monday of each term

Pre-License Training Refund Policy
You may request a full refund for any reason within seven days of purchase, provided you have spent less than one hour in the course library, have not accessed the Simulate Your Exam feature, and no certificates of completion have been issued. All orders that include tangible materials must be returned in original and unused condition within 10 days of submitting the refund request and will be subject to a restocking fee. You may request a refund by calling Student Services Center at 1-800-237-9990 option 2.

The College guarantees you will pass your exam on the first attempt. If you fail the state exam within three days after scoring at least an 80% on the Guarantee Exam, we will refund the cost of the course when provided with a copy of the state exam results and access code.

CFP® Certification Examination Review
The College offers instructor-led, synchronous review programs to prepare students for the CFP® Certification Examination. Reviews are held multiple times a year in both on-ground and online delivery methods.

If you complete (in its entirety) a College for Financial Planning Review program and are unsuccessful on the CFP® Certification Examination, your tuition will be waived when you reenroll in the College's review program within one year following the unsuccessful completion of the CFP® Certification Examination. (The free retake covers the registration fee only. Any other expenses incurred to attend the Live Review, including airfare, accommodations, and meals are not included.) If you are unsuccessful in passing the CFP® Certification Examination for a second time, you are eligible for a 50% discount on the registration fee when you reenroll in the College's review program within one year following the second unsuccessful completion of the CFP® Certification Examination.

To retake or re-enroll in the CFP® Certification Examination Review, fax a copy of your CFP® Certification Examination results to the Student Services Center at 303-220-1810. After one year, you will have to pay full tuition for the review.

Cancellations will be accepted up to the Friday before the first scheduled class. A full refund will be issued for cancellations received within 30 days of enrollment provided the request occurs prior to the Friday before the first scheduled class. No refunds will be issued for cancellations received more than 30 days following enrollment or after the Friday before the first scheduled class. The cancellation request must be in writing and can be faxed or e-mailed to the Student Services Center at 303-220-1810 or cffpssc@cffp.edu.

On-ground program locations and modality are subject to change. In the event an on-ground class is cancelled, instruction may be provided through synchronistic online delivery the following week.

Online CE Courses/Packages/Subscriptions
You have one year from the purchase date to successfully complete the courses. You must achieve a score of 70% or higher (80% for CFP Board's Code of Ethics course) on the end-of-course assessment to successfully pass the course. You have two attempts to pass the final exam. If the second testing attempt is unsuccessful, you will need to repurchase the course. Payments and fees for CE courses, packages, and subscriptions are nonrefundable.

You will be allowed access to the course content for as long as you remain active in the course and for a period of one year following the completion of the course. You are encouraged to download all course content files to prevent losing access to these resources. Details on CE courses and packages can be found on our Alumni Website.

CE Sponsorship
The College for Financial Planning is a registered CE sponsor with CFP Board and most state insurance departments that require sponsor registration. The College's CE sponsorship status, the amount of CE credit awarded for each course, and the requirements for obtaining CE credits are all subject to change without notice. Final authority to accept or deny CE credit resides with the governing organization. All credits are registered as self‐study unless otherwise noted.

CFP Board CE
The College is a CFP Board-Registered CE and Code of Ethics sponsor. The College will report CE credit directly to CFP Board following your successful completion of a course, provided the last four digits of your Social Security number or your CFP Board ID number are on file. You must achieve a score of 70% or higher (80% for CFP Board's Code of Ethics course) on the end-of-course assessment to successfully pass the course.

State Insurance CE Credit
The College for Financial Planning is a registered State Insurance Continuing Education (CE) sponsor in all states that require sponsor registration. Only select courses are registered with the state insurance departments. All courses are registered as self-study credit unless otherwise noted.

Requests for state insurance CE credit should be made at the time you enroll in a course. Within 10 days of your successful completion of the course, the College will report the applicable state insurance CE credit on your behalf with the state(s) you have selected, provided you have furnished accurate information, including any required affidavits, and you have complied with both the College's and your state's rules, requirements, and procedures.

It is your responsibility to understand and comply with your state insurance department's rules, requirements, and procedures including, but not limited to, proctor and affidavit requirements. The College will not be held responsible for a department's denial of CE credit or the College's inability to report the CE credit because of your noncompliance with the agency's and/or the College's rules, requirements, and procedures.

If you initially declined state insurance CE credit at the time you enrolled in a course and later decide you want credit, a fee will apply. Further details on State Insurance CE can be found on our State Insurance CE Information page.